| | MAY 20228E ERGYTech ReviewIN MY OPINIONHOW TECHNOLOGY IS REDEFINING THE SOLAR FIELD-SERVICE INDUSTRYThe availability of technology in the solar industry today enriches plant performance and opera-tions in various ways. Technology has become particularly effective in one key area: field ser-vice. How? Technology puts more power into the hands of integrators, owners, and operators. Thanks to self-solve features and other available tools, customers can cut costs and handle some maintenance by leverag-ing manufacturer supplied resources and their own highly skilled expertise. In recent months, technology has helped transform field service for SMA customers in multiple ways. First, at SMA we recently released a new field service mobile app. The app allows residential and commercial photo voltaic (PV) installers to access up-to-date systems information, infor-mation, obtain quick error analysis, and get more timely as-sistance with repairs. The SMA Service Mobile App ultimately makes the day-to-day life for installers much easier. In the field, the last thing installers need is a time-consuming phone call or a By Bradley Dore, Director of Marketing, SMA America
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